Customer Service Professional 83653
When you join New York Life, you re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion.
We want employees to feel proud about being part of a company that is committed to doing the right thing.
Through various resources and programs, you can grow your career while developing personally and professionally.
Customer Service Representative
Primary Responsibilities
- Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
- Support agency management in the on-boarding of new agents
- Participate in event planning for training sessions, kick-off events and other meetings
- Process agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions
- Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports
- Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters
- Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process
Qualifications
- Associates, or Bachelor s degree preferred, or equivalent years of related experience
- The ideal candidate should have 2 or more years of customer service and administrative experience
- Strong computer skills with proficiency in the Microsoft Office Suite
- Demonstrated ability to multitask effectively
- Strong written and verbal communication skills required
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing.
Coaching and feedback is provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time position Monday through Friday.
Candidates should be flexible to work any 7.
5-hour shift between 8:
00 AM 5:
00 PM during the work week.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
Please note:
This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Recognized as one of Fortune s World s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation.
We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life.
To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.
NewYorkLife.
com.
J
Job Requisition ID:
83653
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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